Complaints Policy
Our business strives to deliver top-notch service at all times. However, we understand that there may be instances where a customer may not be entirely satisfied.
To rectify any issues promptly, we kindly request that you inspect the completed work soon after its delivery, ensuring that it adheres to the contractual obligations and meets our high standards.
Should you have any concerns, we encourage you to contact us immediately via phone, email, or mail. If you choose to write to us, please obtain proof of posting to ensure secure delivery.
Complaints Procedure
Upon receipt of your complaint, our business aims to provide a response within five days. We will then schedule a convenient date to assess and/or rectify the situation within 28 days.
If our business’s complaint procedure fails to resolve your issue to your satisfaction, you may need to seek an alternative complaint service. In the event of a “deadlock,” where both parties cannot reach a mutually acceptable resolution, you may escalate your complaint.
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